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eFax is the world leader in internet faxing, offering fast, reliable fax service to countries all over the world. With eFax you can manage your fax messages alongside other document based communications right from your email!

Yes! Call our specialists on 1800 283 361 and they will be able to talk you through the process to get your number ported over to eFax. Alternatively, you can fill in a porting request form and one of our specialists can call you to discuss the porting process.

Within your 30-day free trial, as long as your chosen plan does not have a setup fee, it is completely free to send and receive faxes within your plan’s usage limit. With a 30-day free trial, you are given the opportunity to experience all the benefits of a full eFax member risk-free for 30 days. Send faxes. Receive faxes. Access all features of the eFax website and eFax Message Centre. If you are unsatisfied for any reason, cancel the account before the trial is over and be charged nothing, as long as you have chosen a plan without a setup fee.

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Pricing

To view the pricing for the eFax Plus service, please click HERE.

Initial incoming pages received each month to local eFax Numbers are free, however there is a limit to the number of incoming pages you can receive. The cost to receive an individual fax is $0.10* (AUD) in Australia.

* These rates apply to fax pages that take less than 60 seconds to transmit, which covers approximately 90% of all fax pages. Faxes, regardless of size, that take longer than 60 seconds to transmit will be billed on a per-minute basis instead of per page. No special offers apply. Value Added Tax (VAT) and other consumption taxes may apply to all charges depending on your country of residence.

The cost to send an individual fax is calculated based on the recipient’s location and the length of the document sent. The cost to send an individual fax to Australian local landline number is $0.10* (AUD), and $0.41* (AUD) to send to Australian Toll-Free Number and Mobile Number

*These rates apply to fax pages that take less than 60 seconds to transmit, which covers approximately 90% of all fax pages. Faxes, regardless of size, that take longer than 60 seconds to transmit will be billed on a per-minute basis instead of per page. No special offers apply. Value Added Tax (VAT) and other consumption taxes may apply to all charges depending on your country of residence.

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Customer Support

To retrieve your forgotten login and/or PIN.

Your login information will be sent to your email address.

To change your PIN, login to your account and go to Profile. Click Change PIN.

To update your billing information, login to your account and click on Billing.

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Product FAQ

 

 

Pricing FAQ

 

 

Customer Support FAQ

 

Product FAQ

What is eFax®?

 

eFax is the world leader in internet faxing, offering fast, reliable fax service to countries all over the world. With eFax you can manage your fax messages alongside other document based communications right from your email!

I already have a fax number. Can I still use the service?

 

Yes! Call our specialists on 1800 283 361 and they will be able to talk you through the process to get your number ported over to eFax.
Alternatively, you can fill in a porting request form and one of our specialists can call you to discuss the porting process.

What’s in the 30-day free trial?

 

Within your 30-day free trial, as long as your chosen plan does not have a setup fee, it is completely free to send and receive faxes within your plan’s usage limit. With a 30-day free trial, you are given the opportunity to experience all the benefits of a full eFax member risk-free for 30 days. Send faxes. Receive faxes. Access all features of the eFax website and eFax Message Centre. If you are unsatisfied for any reason, cancel the account before the trial is over and be charged nothing, as long as you have chosen a plan without a setup fee.

Why do you need my credit card info?

 

Since eFax is a cloud fax service, it’s always online (always accepting faxes and never busy) regardless of what network you use to connect to the internet. You can simply use your mobile network, hotspot or any other network to connect to the internet to access your fax service having peace of mind that your fax service is always accepting faxes on the cloud regardless of you being connected to the internet or not.

What happens if the NBN is down or I am offline?

 

Since eFax is a cloud fax service, it’s always online (always accepting faxes and never busy) regardless of what network you use to connect to the internet. You can simply use your mobile network, hotspot or any other network to connect to the internet to access your fax service having peace of mind that your fax service is always accepting faxes on the cloud regardless of you being connected to the internet or not.

What happens if the NBN is down or I am offline?

 

Since eFax is a cloud fax service, it’s always online (always accepting faxes and never busy) regardless of what network you use to connect to the internet. You can simply use your mobile network, hotspot or any other network to connect to the internet to access your fax service having peace of mind that your fax service is always accepting faxes on the cloud regardless of you being connected to the internet or not.

See eFax in action!

Request Free Trial

Pricing FAQ

How much does eFax cost?

 

To view the pricing for the eFax Plus service, please click HERE.

How much does it cost to receive a fax?

 

Initial incoming pages received each month to local eFax Numbers are free, however there is a limit to the number of incoming pages you can receive. The cost to receive an individual fax is $0.10* (AUD) in Australia.

* These rates apply to fax pages that take less than 60 seconds to transmit, which covers approximately 90% of all fax pages. Faxes, regardless of size, that take longer than 60 seconds to transmit will be billed on a per-minute basis instead of per page. No special offers apply. Value Added Tax (VAT) and other consumption taxes may apply to all charges depending on your country of residence.

How much does it cost to send a fax?

 

The cost to send an individual fax is calculated based on the recipient’s location and the length of the document sent. The cost to send an individual fax to Australian local landline number is $0.10* (AUD), and $0.41* (AUD) to send to Australian Toll-Free Number and Mobile Number

*These rates apply to fax pages that take less than 60 seconds to transmit, which covers approximately 90% of all fax pages. Faxes, regardless of size, that take longer than 60 seconds to transmit will be billed on a per-minute basis instead of per page. No special offers apply. Value Added Tax (VAT) and other consumption taxes may apply to all charges depending on your country of residence.

See eFax in action!

Request Free Trial

Customer Support FAQ

I cannot log into my account.

 

To retrieve your forgotten login and/or PIN.
Your login information will be sent to your email address.

How can I change my PIN?

 

To change your PIN, login to your account and go to Profile. Click Change PIN.

How do I change my billing information?

 

To update your billing information, login to your account and click on Billing.

How can I sign up for an eFax account?

 

If you would like to sign up for an eFax Plus account, please click HERE.

How do I change my billing information?

 

To update your billing information, login to your account and click on Billing.

How do I change the email address on my account?

 

There are three places you can update your email address:
Contact email address — Any updates concerning your account will be sent to this email address. To change the contact email address, login to your eFax account and click Profile.
Inbound email address(es) — You can receive faxes simultaneously at up to 5 email addresses. To update your inbound email address(es), login to your account and go to Preferences. Then select the Receive Options tab.
Send email address(es) — You can send from up to 5 email addresses. To update your send email address(es), login to your account and go to Preferences. Then select the Send Options tab.

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