Use this comparison guide to choose the right cloud fax solution for you and your business. It’s easy to see why eFax is the preferred cloud fax solution worldwide with over 12 million users faxing smarter on the cloud.
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Frequently Asked Questions
Yes. eFax is NBN Ready and designed to work seamlessly with any digital network such as the NBN.
In addition to the extra hardware, fax software, and telecommunications services, on-premise fax servers also require on-site installation, training, and ongoing maintenance. These items are costly as they involve IT personnel for administration and maintenance. Other expenses also include monthly telco charges for phone lines, phone numbers, and PBX ports.
Because of these expenses, on-prem fax server solutions are cost-prohibitive for small to medium-sized businesses (SMBs) and for even mid to large-sized corporations.
Fax servers are also less than reliable. The costs of downtime to a business can be incredibly high – and for some industries like healthcare and financial services – are completely untenable.
Since eFax is a cloud fax service, it’s always online (always accepting faxes and never busy) regardless of what network you use to connect to the internet. You can simply use your mobile network, hotspot or any other network to connect to the internet to access your fax service having peace of mind that your fax service is always accepting faxes on the cloud regardless of you being connected to the internet or not.
Yes. eFax is network agnostic so you can access your fax service using any network you use to connect to the internet. You can access the eFax service from any network with any device, anywhere in the world without missing a beat. Unlike other NBN fax alternatives, eFax is always online even if the NBN is offline.
The NBN is digital in nature and doesn’t work with traditional analogue based fax machines. This combined with the disconnection of PSTN phone lines means traditional fax numbers will be disconnected unless transferred to a VOIP service.
Switching to an online fax service is the most reliable, cost effective and future ready option without the need to retrofit your existing fax service to work with the NBN.
There are many other alternatives available apart from cloud fax services. These alternatives are not only expensive but still retain the outdated fax hardware and technology adding further complexity to already legacy devices making them even more unreliable.
Yes. When you switch to eFax, you not only save on consumables and maintenance but see immediate savings in removing monthly line rental fees. The biggest savings come from time savings and the added convenience of not being tied to your fax machine.
Yes. You can port/transfer your existing fax numbers to eFax from your existing telco such as Telstra, Optus, AAPT, Vodafone or other carriers. You need to allow at least 6-8 weeks to transfer numbers over and make sure your disconnection date as stated by the NBN roll-out plan is at least 3 months away to avoid losing your fax number.
Check with the NBN co. when the proposed date for disconnecting your phone/fax lines is. Don’t risk losing your fax number and fax service.
You can simply request your existing telco to put a fax number diversion (call-forward) to eFax provided temporary fax numbers so you can start using eFax straight away while your numbers are being ported. This will ensure all your faxes are delivered to your eFax online service directly to your email address.
No. There won’t be any service disruptions or downtime provided your existing fax service or fax number is not at risk of disconnection within the next 3 months due to the NBN rollout affecting your premises. It’s important to act early and prepare for the NBN well before the roll out. If you have already been impacted or have already migrated to the NBN, then you can switch over to eFax with a new fax number or port your existing number if you have still retained this.
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Keeping your existing fax numbers is easy with FaxMate. It’s FREE to transfer your numbers from your existing telco provider to FaxMate, with no downtime and no disruption to your existing fax service.
Number Porting Process
Submit request number transfer form. One of our fax specialists will be in touch with you to guide you through the process.
Complete porting authority form for FaxMate to request your fax number to be transferred from your existing carrier.
FaxMate will provide you with a temporary fax number. Just get your existing fax number provider/telco to divert your existing fax number to the FaxMate temporary fax number until your port request is completed. You can then receive all your faxes sent to your existing fax number into the FaxMate account and send faxes using your temporary fax number using FaxMate.
Once the number is ported over to FaxMate, we will simply replace the temporary fax number with your existing fax number under the same FaxMate account.
Number porting normally takes 3-6 weeks on average once we have received the completed porting authority form along with a copy of your existing invoice from your existing fax number service provider. This is standard industry time frame for fax number transfers.